Refund Policy
Last Updated: August 7, 2026
Thank you for purchasing from Deidra Hunter Studio.
This Refund Policy applies to digital products purchased through the Deidra Hunter Studio website, including templates, icons, illustrations, graphics, guides, checklists, toolkits, design resources, and other downloadable products.
Please review this policy before completing your purchase.
1. Digital Product Sales
Because digital products can be accessed, downloaded, or delivered immediately after purchase, all digital product sales are generally final once the product has been delivered or made available for download.
We do not generally provide refunds or exchanges for:
Change of mind after purchase
Accidental purchases
Failure to review the product description before purchasing
Lack of required software or technical compatibility where requirements were disclosed before purchase
A decision not to use the purchased product
Preference for a different design, style, format, or product
Failure to download the product after access has been provided
Nothing in this policy limits any refund, cancellation, or other consumer rights that cannot legally be excluded under applicable law.
2. When We May Provide a Refund or Replacement
Although digital purchases are generally final, please contact us if there is a legitimate problem with your order.
We may provide assistance, a replacement file, or, where appropriate, a refund if:
You were charged more than once for the same purchase.
The purchased file is corrupted or cannot be opened and we are unable to provide a working replacement.
You received the incorrect product.
A significant portion of the advertised product is missing.
The product is materially different from its description at the time of purchase.
A technical problem on our side prevents us from delivering the purchased product.
We will generally attempt to resolve technical or file-related problems before issuing a refund.
3. Technical Compatibility
Product pages may specify required software, file formats, or other technical requirements.
Please review this information before purchasing.
Deidra Hunter Studio cannot guarantee that every digital product will work with every device, operating system, application, software version, printing method, or third-party platform unless compatibility is specifically stated in the product description.
A lack of compatible software or equipment is generally not grounds for a refund when the applicable requirements were disclosed before purchase.
4. Download and Access Issues
If you purchased a product but did not receive your download, cannot access the files, or encounter an error with the provided files, please contact us.
We will make reasonable efforts to restore access or provide the correct files.
Please do not initiate a payment dispute solely because a download email or link has not arrived before contacting us, as delivery issues can often be resolved quickly.
5. Duplicate Purchases
If you accidentally purchase the exact same digital product more than once, please contact us.
After confirming the duplicate transaction, we may refund the duplicate charge where appropriate.
6. Unauthorized Purchases
If you believe a purchase was made using your payment information without authorization, please contact your payment provider promptly and notify us at hello@deidrahunter.com.
We will reasonably cooperate in reviewing the transaction.
7. Requesting Assistance or a Refund
If you believe your purchase qualifies for assistance or a refund under this policy, contact:
Please include:
Your name
Email address used for the purchase
Product purchased
Order or transaction number, if available
A brief description of the problem
Where possible, screenshots or other information demonstrating a technical issue may help us resolve the matter.
8. Refund Processing
If a refund is approved, it will generally be issued to the original payment method.
Processing times after a refund is issued may vary depending on the payment provider or financial institution.
Any transaction or processing fees that cannot legally or technically be returned may be handled according to the applicable payment provider's rules and applicable law.
9. Chargebacks and Payment Disputes
If you experience a problem with your purchase, we encourage you to contact us first at hello@deidrahunter.com so we have an opportunity to resolve the issue.
Nothing in this section limits your legal rights or your ability to contact your payment provider where appropriate.
10. Changes to This Policy
Deidra Hunter Studio may update this Refund Policy as our products, checkout systems, or business practices change.
When changes are made, the “Last Updated” date at the top of this page will be revised.
Changes will not retroactively remove rights that applied to a completed purchase where prohibited by law.
11. Contact
If you have questions about this Refund Policy or need assistance with a purchase, please contact:
Deidra Hunter Studio
Email: hello@deidrahunter.com